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Key information:

  • Order Cut-off: Orders placed by 5:00 PM (AEST) will be processed the same day
  • Handling time of order: 1–2 business days
  • Delivery time of order: 4–7 business days
  • We currently only deliver to Australia

Delivery Details

Orders placed by 5:00 PM (AEST) will be processed the same day. We will process the package within 1–2 business days. Once shipped, expect your package to arrive within 4–7 business days (Monday to Friday).

Shipping Costs

We strive to keep our shipping fees simple and transparent:

  • Standard Shipping: For orders under $25 AUD, a flat shipping fee of $5.95 AUD will apply.
  • Free Shipping: Enjoy complimentary free shipping on all orders over $25 AUD.

Delayed Orders

If the maximum order processing and shipping time has passed and your order has not yet arrived, please do not panic. Allow for up to two additional days and remember to use your tracking code. If your package still has not arrived, please contact us with your order number.

Damaged or Incorrect Orders

Have you received your package but it's damaged or the items are incorrect (for example, wrong size or color)? No problem! Take photos of the issue, briefly explain what is wrong, and contact us with your order number.

If you have any questions about the shipping schedule of your order, feel free to contact us via email. Our customer service team is happy to assist you.

Order Cancelling

If you need to cancel your order, please contact our customer service as soon as possible. Your order can only be cancelled if it has not yet been shipped.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange your item, please send us an email at info@parkerfashion.com.

The fastest way to ensure you get what you want is to return the item you have and place a new order for the desired item.

Contact

Parker Fashion is an enterprise of E-Com Buy-Up Company Limited, from the United Kingdom, company number: 13705169

Address:

63/66 Hatton Garden, Fifth Floor, Suite 23
London EC1N 8LE

Customer service contact:

Business hours are Monday – Friday, 09:30 AM – 18:00 PM (AEST)